Capital Offence
In our latest tips e-bulletin, we covered the ever-sticky topic of e-rage: that near-universal condition whereby one is brought to a state of apoplexy by the particulars of an arrangement of pixels in...
View ArticleTake an email break
Here’s one to tell your manager about: taking time out at work to dip into your personal email can be good for employees’ morale. Research by email provider GMX has found that 69 per cent of UK workers...
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Get this new symbol and you’ll pay for it
If you have an aversion to emoticons and their ilk, you may want to look away now. Introducing an entirely new symbol to express heavy-handedly what your words apparently can’t: ladies and gentlemen,...
View ArticleTop tips for smart email
It’s easy to think of email as an electronic form chatting, but to do so can be dangerous. For instance, you may say something in email that you would never put in a letter. Yet in law they may amount...
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Could email turn us all into liars?
Recent research indicates that we are more likely to lie by email than by pen and paper. Three separate studies carried out by DePaul University in Chicago each had the same findings: that people are...
View ArticleJudged by email: how are your recipients reading you?
Write an email with typos or grammatical errors and you’re likely to be judged as ‘apathetic’ by the reader. That’s one of the findings from a study by professor of psychology Francis McAndrew and his...
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Email overconfidence is a dangerous thing
Considering that an estimated 247 billion emails are sent each day, you might think we would all be dab hands at getting our messages across. But a study published in the Journal of Personality and...
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How do you start and end an email?
Messages sent by email lack the visual and auditory cues of real-life conversation, making them particularly vulnerable to being misread or misunderstood. So ensuring that you start and finish warmly...
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How to write business emails: an audio guide
These days, our fingers are much more familiar with keyboards than pens. At work and at home, emailing is a big part of an estimated 1.2 billion people’s lives, worldwide. With around one in three...
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The five most annoying things you can do in an email
Life without email would be terrible. How would we work? Keep in touch with far-flung friends? Find that latest link to a video of a baby panda sneezing? On the other hand, who hasn’t at some point...
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Why email’s here to stay
People have been ringing the death knell for email on and off for a few years now. But should we be listening? The latest peal came from French IT company Atos, which declared that it would phase out...
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Five signs that it’s time to pick up the phone
If you’re like most people, you will know what it feels like to agonise over an email, writes Jacob Funnell. Often it’s the wording that torments you, or uncertainty about the grammar and punctuation....
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Q&A: should you start a letter with ‘I am writing’?
We’re always happy to hear from you, especially when you set us a challenge. This month, one of our readers asked us to settle an office debate. Dear Emphasis I really enjoyed the report-writing course...
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The seven rules of writing difficult emails
Writing about emotive subjects in an email is hard. There’s no way around it: even the best writers struggle, writes Jacob Funnell. That’s because email doesn’t convey body language or tone of voice,...
View ArticleTop tips for smart email
It’s easy to think of email as an electronic form chatting, but to do so can be dangerous. For instance, you may say something in email that you would never put in a letter. Yet in law they may amount...
View ArticleClik here to view.
Five signs that it’s time to pick up the phone
If you’re like most people, you will know what it feels like to agonise over an email, writes Jacob Funnell. Often it’s the wording that torments you, or uncertainty about the grammar and punctuation....
View ArticleClik here to view.
The seven rules of writing difficult emails
Writing about emotive subjects in an email is hard. There’s no way around it: even the best writers struggle, writes Jacob Funnell. That’s because email doesn’t convey body language or tone of voice,...
View ArticleClik here to view.
How to write business emails: an audio guide
These days, our fingers are much more familiar with keyboards than pens. At work and at home, emailing is a big part of an estimated 1.2 billion people’s lives, worldwide. With around one in three...
View ArticleClik here to view.
Could email turn us all into liars?
Recent research indicates that we are more likely to lie by email than by pen and paper. Three separate studies carried out by DePaul University in Chicago each had the same findings: that people are...
View ArticleJudged by email: how are your recipients reading you?
Write an email with typos or grammatical errors and you’re likely to be judged as ‘apathetic’ by the reader. That’s one of the findings from a study by professor of psychology Francis McAndrew and his...
View Article