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Email overconfidence is a dangerous thing
Considering that an estimated 247 billion emails are sent each day, you might think we would all be dab hands at getting our messages across. But a study published in the Journal of Personality and...
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The five most annoying things you can do in an email
Life without email would be terrible. How would we work? Keep in touch with far-flung friends? Find that latest link to a video of a baby panda sneezing? On the other hand, who hasn’t at some point...
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Why email's here to stay
People have been ringing the death knell for email on and off for a few years now. But should we be listening? The latest peal came from French IT company Atos, which declared that it would phase out...
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How do you start and end an email?
Messages sent by email lack the visual and auditory cues of real-life conversation, making them particularly vulnerable to being misread or misunderstood. So ensuring that you start and finish warmly...
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Five signs that it’s time to pick up the phone
If you’re like most people, you will know what it feels like to agonise over an email. Often it’s the wording that torments you, or uncertainty about the grammar and punctuation. But sometimes, it’s...
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The seven rules of writing difficult emails
Writing about emotive subjects in an email is hard. There’s no way around it: even the best writers struggle, writes Jacob Funnell. That’s because email doesn’t convey body language or tone of voice,...
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What happened when we left an error in an email to 7,000 people
I love my job, on most days. We help people with a task that millions find very stressful and problematic. So it’s incredibly rewarding to be able to relieve that pain. For me, it’s the best job in the...
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What happened when we left an error in an email to 7,000 people
I love my job, on most days. We help people with a task that millions find very stressful and problematic. So it’s incredibly rewarding to be able to relieve that pain. For me, it’s the best job in the...
View ArticleClik here to view.
How to control email (and free yourself)
If there’s one area that unites most professionals, it’s the struggle with email. Whether it’s how to manage the daily deluge of messages in our inboxes, how to respond to them or how to write them so...
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Five email mistakes that will lose you customers
My email to the tech startup about the app I was using to manage my time hadn’t been a complaint – far from it. I’d actually written to tell them how pleased I was with their software. ‘I’m really...
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Seven ways to show the people you email you care (no need for xoxo)
Signing off an email with ‘Love and kisses’ tends to be frowned upon in business correspondence. But that doesn’t mean there aren’t other ways you can show your reader you care. Or excellent reasons...
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Writers without borders: three rules for international emails
Given the nature of business today, it’s very likely that at some point you’ll have to write to someone from another country – or someone whose first language isn’t English. (We are making a bit of an...
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Thanks in advance? No thank you
Look through your inbox or an online forum, and it won’t be long until you hit someone making a request and concluding with ‘thanks in advance’. But they’re probably making a big mistake. What’s more,...
View ArticleClik here to view.
Seven ways to show the people you email you care (no need for xoxo)
Signing off an email with ‘Love and kisses’ tends to be frowned upon in business correspondence. But that doesn’t mean there aren’t other ways you can show your reader you care. Or excellent reasons...
View ArticleClik here to view.
How to control email (and free yourself)
If there’s one area that unites most professionals, it’s the struggle with email. Whether it’s how to manage the daily deluge of messages in our inboxes, how to respond to them or how to write them so...
View ArticleClik here to view.
Five email mistakes that will lose you customers
My email to the tech startup about the app I was using to manage my time hadn’t been a complaint – far from it. I’d actually written to tell them how pleased I was with their software. ‘I’m really...
View ArticleClik here to view.
Writers without borders: three rules for international emails
Given the nature of business today, it’s very likely that at some point you’ll have to write to someone from another country – or someone whose first language isn’t English. (We are making a bit of an...
View ArticleClik here to view.
Thanks in advance? No thank you
Look through your inbox or an online forum, and it won’t be long until you hit someone making a request and concluding with ‘thanks in advance’. But they’re probably making a big mistake. What’s more,...
View ArticleClik here to view.
Why you should always include ‘sent from my iPhone’ in your mobile signature
While conducting some research recently, I discovered a question in a web forum that got me thinking. In a nutshell, the question was: should you include ‘Sent from my iPhone [or Android phone etc]’ at...
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The one phrase you should (almost) never use to start an email
Most of us write tens or even hundreds of them a week, but the question of how to start an email (or letter) can still leave us floundering. In fact, one of our readers asked us to settle an office...
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